Frequently asked questions

Is it safe to let someone access my computer remotely?
Yes — you stay in control at all times. You can see everything I’m doing, and I can only connect while you allow it. Once the session ends, I can’t reconnect unless you invite me again.
Remote support uses secure, temporary connections — I can’t access your computer without your knowledge or permission.

What if the problem can’t be fixed?
I’ll tell you upfront if I don’t think I can help — and you won’t be charged.

Do I need to know what’s wrong?
No — just explain what’s happening as best you can, and I’ll guide you through it.

How quickly can you help?
In most cases, we can arrange a session quickly — often the same day or the next.

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