Privacy & Data Protection
Milecastle Computer Services is committed to handling personal information responsibly, respectfully, and transparently.
Milecastle Computer Services acts as the data controller for any personal information you provide through this website or during support services.
Information Collected
Only the information reasonably necessary to respond to enquiries and provide support is collected.
This may include:
- Name
- Email address
- Phone number (where provided)
- Basic support-related notes
- Communication history relating to support or enquiries
Unnecessary or sensitive personal information is not intentionally collected.
How Information Is Used
Information is used only for legitimate business purposes, including:
- Responding to enquiries
- Providing technical support and guidance
- Arranging remote sessions
- Maintaining support records
- Issuing invoices and keeping financial records
Personal information is never sold, rented, or shared with third parties for advertising or marketing purposes.
Data Retention
Information is only kept for as long as reasonably necessary.
This may include:
- Retaining support notes for continuity of service
- Keeping communication records where relevant
- Retaining financial records as required by UK tax and accounting obligations
When information is no longer required, it is securely deleted or removed where appropriate.
Data Security
Reasonable technical and organisational measures are used to help protect information from unauthorised access, misuse, or loss.
This includes the use of:
- Password-protected systems
- Secure devices and services
- Restricted access to information
Access to customer information is limited to Milecastle Computer Services only.
Third-Party Services
Some third-party services may process limited information where necessary to operate the website and provide support services.
This may include services such as:
- Website hosting
- Contact form processing
- Website analytics
- Remote support software
- Email and communication services
These services are selected carefully and used only where necessary for legitimate business operation.
Cookies
This website may use basic cookies to help the site function properly and to understand general website usage.
No intrusive tracking or unnecessary advertising cookies are intentionally used.
Where required, cookie controls or notices will be provided.
Your Rights
Under UK data protection law, you may have the right to:
- Request access to the personal information held about you
- Request correction of inaccurate information
- Request deletion of information where appropriate
- Raise concerns about how information is handled
Reasonable requests will always be handled respectfully and in accordance with applicable law.
Contact
If you have any questions about privacy, data protection, or how information is handled, please feel free to get in touch.