Milecastle was set up to offer the kind of technology support people actually want — practical, respectful, and trustworthy.
I’ve spent many years helping real people with everyday technology problems, across home and small business environments — not just maintaining systems or ticking boxes. That experience showed me that most problems aren’t caused by a lack of ability, but by unclear explanations, rushed fixes, or advice that doesn’t consider the person using the technology.
My approach is calm and patient, with a focus on understanding the root cause of a problem. I take the time to explain what’s happening in plain English, without jargon or pressure, so you can feel confident about what’s being done and why.
I believe good technology support should be honest. That sometimes means saying don’t spend your money, or this doesn’t need fixing right now. My aim isn’t to upsell services — it’s to solve problems properly and build long-term trust.
Milecastle exists to provide straightforward, human-centred technology help — whether that’s fixing something that’s broken, setting something up correctly, or simply helping things make more sense.
Location
Based in Ovingham, Northumberland, UK.
On-site support is available within the surrounding area, with remote support available further afield.