Milecastle Computer Services is committed to respecting your privacy and handling personal information in a clear, responsible way.
What information I collect
I only collect the information needed to provide support and manage billing. This may include:
- Your name
- Email address
- Phone number
- Address (for on-site visits)
- Basic notes relating to the support provided
I do not collect unnecessary or sensitive personal data.
How your information is used
Your information is used solely to:
- Communicate with you
- Provide technical support
- Arrange visits or remote sessions
- Issue invoices and keep financial records
Your data is never sold or shared with third parties for marketing purposes.
How long information is kept
- Support notes are kept only as long as needed to complete the work
- Customer contact details are retained only while the relationship is active
- Invoice and financial records are retained as required by UK tax law
Once information is no longer needed, it is securely deleted.
How your data is stored
Reasonable measures are taken to keep information secure, including password protection and secure cloud services. Access is limited to the business owner only.
Your rights
You have the right to:
- Ask what personal information is held about you
- Request corrections if something is inaccurate
- Request deletion of data where it is no longer required
If you have any questions about how your information is handled, please get in touch.