I offer practical, straightforward help with everyday technology problems — the kind of issues that slow you down, cause frustration, or stop things working properly.
My focus is on day-to-day technology support for individuals and small organisations, not large-scale IT systems or managed service contracts (often called managed IT or MSP services).
Computers and laptops
Help with everyday Windows and macOS issues, including:
- Slow systems, errors, and general performance problems (diagnostics and fault-finding)
- New computer setup and sensible upgrades
- Moving files, settings, and data from older devices (device migration)
- Computer diagnosis and parts replacement (hardware repairs)
Examples include:
- A slow or crashing computer
- Software that no longer updates properly
- Replacing or upgrading a failing device
- Sorting out years of accumulated problems
Home technology
Support for common home technology frustrations, such as:
- Internet and Wi-Fi problems (home networking issues)
- Printers and scanning issues
- Simple home networks (routers, switches, and connected devices)
- Smart TVs and everyday connected devices not connecting or behaving as expected (smart home / IoT support)
Examples include:
- Wi-Fi that drops out or doesn’t reach all rooms
- Printers that won’t stay connected
- Smart TVs or devices that don’t behave as expected
Everyday digital tasks
Calm help with the things people often struggle to untangle:
- Email setup and troubleshooting
- Photos, backups, and cloud storage (local and cloud-based storage)
- Understanding where your data is stored
- Keeping important information safe and organised (basic data management)
- Help setting up and understanding online business listings, such as Google Business Profiles, so customers can find accurate information about you (local online visibility).
Examples include:
- Email that no longer sends or receives properly
- Photos or files scattered across devices with no clear backup
- Uncertainty about where important information is stored
Phones and tablets
Practical help with smartphones and tablets, including:
- Android and iPhone setup
- Moving to a new phone or tablet
- Day-to-day guidance and support (mobile device help)
Security and online safety
Clear, proportionate advice to improve safety without panic (sometimes called cyber security):
- Scam and phishing awareness
- Account protection and password guidance (account security basics)
- Improving security without overcomplication
Talking through what would happen if something failed — and putting simple, realistic plans in place (risk awareness and contingency planning).
Reviewing current security settings and practices, and making sensible improvements without overcomplication (security posture review).
Asset and system records
Keeping a clear record of devices, software, and accounts, so nothing critical is forgotten or lost (often referred to as asset management).
Learn more about asset records
Setting up and tidying Microsoft 365 for email, files, and everyday business use (email, document storage, and collaboration tools).
Backup & disaster readiness reviews
A calm review of how well your data and systems are protected if something goes wrong (backup and disaster recovery planning).
Learn more about backup & disaster readiness
Looking for a broader overview?
I also offer a Business IT Health Check — a calm, structured review of your technology to help identify risks, gaps, and opportunities without pressure or upselling (sometimes called an IT review or technology assessment).
Find out more about the Business IT Health Check
Personal support and training
One-to-one help tailored to you:
- In-person or remote sessions
- Calm, clear explanations at your pace
- Training focused on what you want to learn (not generic courses)
I also offer some additional, more specialised help for one-off or unusual situations.
If something isn’t listed here, feel free to ask — I’ll always be honest about whether it’s something I can help with, or whether another approach would be better.
What I don’t do
I’m always clear about my limits. I don’t offer:
- Ongoing managed IT services (MSP or retained support contracts)
- 24/7 emergency or on-call support
- Large-scale business infrastructure or enterprise systems